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In the fast-paced world of real estate, your phone acts as a lifeline connecting you to a sea of opportunities.
Imagine the thrill of handling calls, conversing with clients, and networking with industry peers. It’s an integral part of the game for any thriving enterprise like yours at LandVerse.
Yet, let’s face facts: not every phone call leads to a deal or a meaningful exchange.
You’re too familiar with the routine; those calls that seem promising at first, only to reveal themselves as distractions you could have skipped.
It’s about time you streamlined your communication strategy, ensuring that every call you entertain is a step forward in your land flipping journey.
This is where a call receptionist service comes in – and here at LandVerse, we think PATLive is the best in the business.
Let’s get started with our extensive PATLive review!
Why You Should Trust This PATLive Review
At LandVerse, we understand the importance of reliable service when it comes to managing your real estate calls.
Our recommendation is based on more than just hearsay; we’ve experienced PATLive’s capabilities firsthand through thousands of phone calls.
This extensive history not only attests to their consistency and quality but also reflects our commitment to providing you with tried-and-tested solutions.
Trust our review, as it’s grounded in real-world use and a thorough understanding of what land investors truly need.
Although our first-hand experience is specifically in land investing, I believe this review will be helpful for anyone in need of a call receptionist service, especially those in the real estate sector.
What Is A Virtual Receptionist Service?
A call receptionist service is a professional service that manages incoming phone calls for businesses.
It functions much like an in-house receptionist, but the service is provided by an external company.
These services can handle a wide range of tasks, such as answering calls with a personalized greeting, providing basic information about the business, taking messages, forwarding calls to the appropriate staff members, scheduling appointments, and even handling certain customer service inquiries – like intaking.
Call receptionist services are particularly useful for businesses that want to ensure their calls are answered professionally 24/7 without the need to hire a full-time, on-site receptionist.
Why Use An Answering Service?
In the bustling world of business, especially within the dynamic field of real estate investing, maintaining a seamless flow of communication is foundational to success.
Enlisting a professional call answering service magnifies your operational efficiency, creating a perception of round-the-clock accessibility.
Real estate investors, consider this: abundant marketing efforts flood your line with potential leads, but the stark reality is, that not every respondent will engage in transactions with you.
Thus, appropriating resources to effectively manage these calls is important, otherwise you will waste valuable time on non-critical aspects of your business.
Here is what to expect from a comprehensive call answering company:
- Lead Collection: Efficiently gather prospects’ data.
- Message Recording: Capture essential details for follow-up.
- Call Routing: Direct inquiries appropriately.
- Overflow Support: Manage excess call volumes.
- Continuous Coverage: Handle calls during breaks or after hours.
Missed Calls Cost You Money
Traditional methods may involve an automated voicemail system—a cost-effective filter for gauging seller motivation, or simply letting calls go to voicemail.
In fact, statistics show that a staggering 47% of calls to small businesses go unanswered.
However, it’s worth noting that such a tactic may inadvertently repel earnest sellers wishing for direct human interaction.
If you let one deal slip through the cracks without a receptionist service, you could possibly lose thousands of dollars.
By contrast, a live call handler’s immediacy can foster an environment where trust is built and vital information is extracted, paving the way for potential deals.
Because of this, using a call answering service in the long run will help generate revenue.
Why PATLive In Particular?
PATLive stands out in the realm of virtual receptionist services, akin to prominent household names synonymous with their respective industries.
Offering more than just a call answering service, they provide a professional touch to customer interactions, embodying your brand’s voice with each call.
- Service Range: PATLive attends to a variety of communication needs round-the-clock, from managing calls to acting as an extension of your customer service team.
- Established Presence: A trusted name with considerable experience, PATLive has become a top-of-mind solution in the virtual receptionist sector. They’ve been around since 1990, which means they’ve been
- Complimentary Trial: Explore PATLive’s offerings through a no-cost, 14-day trial period, allowing you to experience the service hands-on without immediate commitment.
- Customization: Tailor the service to align perfectly with your land investment business, ensuring calls are handled according to your specific directives.
Who Are PATLives Agents?
PATLive’s agents are a diverse group, including both the young and vibrant fresh from academia and those seeking a stable telecommuting opportunity.
These experts embark on their careers at PATLive with a rigorous screening procedure, ensuring only the top applicants proceed.
These candidates undergo a meticulous training regime, including:
- Mastery of spelling and grammar
- Typing with both speed and precision
- Engaging in practice calls to assess soft skill proficiency
The journey continues as they navigate intensive two-week classroom sessions.
Here, they absorb essential knowledge, ranging from company-specific protocols to effectively managing a plethora of call types, providing them with the arsenal needed to be an effective dispatcher of inquiries.
The preparation culminates in a practical immersion—a behind-the-scenes glimpse into authentic call handling.
This phase transitions from observation to action, with trainees eventually taking the lead on live calls under the watchful guidance of seasoned agents.
Quality Control Is Crucial
Performance is no small matter: vigilant Quality Control Teams conduct daily, weekly, and monthly evaluations. These agents are assessed on criteria such as:
- Message accuracy: Ensuring correct and complete information.
- Soft skills: The ability to communicate effectively and courteously.
- Efficiency: Providing timely resolutions to inquiries.
- Answer speed: Minimizing customer wait times.
- Voice tone: Maintaining a professional and friendly aura.
Moreover, call graders offer an additional layer of scrutiny, sampling calls to contribute to an overall monthly performance audit.
Rest assured, should you have concerns about accents, PATLive is a proud all-American operation, with the majority of accents aligning with a South Georgia inflection.
However, should the need arise for Spanish-speaking clientele, bilingual options are readily available.
Your scripts are carefully sorted into queues, aiming for an even distribution of workload while maintaining consistent agent expertise.
This strategy ensures that around 25-35 agents are positioned at the frontlines to respond to calls for each script, supported by a broader group of 100 in the queue, ensuring coverage and reducing wait times.
To put it simply, PATLive’s agents are rigorously screened, trained, and ready to take calls for your business.
What To Expect From PATLive
Aligning expectations is crucial, and it’s important we do that in this PATLive review.
For example, a call answering service, while versatile, is not a panacea.
The operators (known as PATs), though competent and equipped with a friendly demeanor and clear American accents, are not insiders within your real estate endeavor.
They’re there to warmly greet callers, take meticulous notes, and follow a predefined query list.
Expect them to act as your frontline communicators, adept at securing messages and coordinating the initial stages of customer engagement.
They won’t be closing deals or making executive decisions, but they can be instrumental in ensuring that eager sellers receive the attention they deserve.
How To Get Started With PATLive
Getting set up with PATLive is easy. Once you sign up and complete your script (more on that below), they will give you a phone number.
Take your frontline business number (on your marketing materials, website, etc etc), forward all calls straight to PATLive, and keep doing business without a hitch.
I prefer to use a phone service that has call recording so I can go back in later and analyze prospective deals.
After every phone call, PATLive agents will diligently complete a web form, funneling information to any destination you choose – Trello, Podio, or that CRM system keeping your leads in line.
Afterwards, you get a succinct email. It’s straightforward, containing the essence of each call without overwhelming your inbox. I think of this as back-up.
Crafting Your PATLive Script
When a response rolls in from your blind offers or other marketing material, having a robust conversation script for your virtual receptionist is essential.
Below is a streamlined script that ensures every potential land deal is handled with ease and efficiency.
Your Opening:
- Start by inquiring if the caller is open to discussing the sale of their land.
In the Event of a Negative Reply:
- If the purpose of the call is not the sale, convey your gratitude for the call and remind them they’re welcome to reconsider the sale in the future.
When They’re Open to Selling:
- Request the unique reference number from the offer.
- Confirm if the caller is the landowner; if not, clarify their association with the owner.
- Ask about any known outstanding taxes on the land.
- Inquire about any existing mortgages or liens, and if present, the total amount outstanding.
- Discuss utility availability, such as water, gas, or electricity.
- Explore any additions to the property like fences or sheds.
- Confirm if all co-owners are on board with the decision to sell.
- Prompt if there are additional properties they’re considering to sell.
Handling Indecision:
- Offer to answer questions they may have regarding the offer.
Negotiating the Offer:
- If the proposed price doesn’t meet their expectations, ask for their minimum acceptable price.
Sealing the Dialogue:
- For those ready to sell, encourage them to sign and return the offer as per the instructions provided.
- For those who are undecided, assure them that your team will review and reach out within a few business days.
Collecting the Data:
- Initially, you’ll receive email summaries for all calls. That’s a good start!
- Consider setting up a web form to capture details if call volumes increase. With tools like Zapier, this data can automatically populate into various management systems such as Trello, Google Sheets, Podio, or our favorite – Clickup.
- This system can then link to further steps in your process, overseen by a virtual assistant or your team, or yourself.
This is a big-picture overview of the script and flow we use every day for our land flipping business.
If you want to use our exact script that has generated millions of dollars in revenue and receive an exclusive discount, sign up for PATLive here.
Positives with PATLive
- Offload Routine Tasks: Imagine freeing yourself from the tedious task of fielding calls and small talk—the relief is significant!
- Introvert-Friendly: If you relish a quiet day in the office, PATLive steps in to manage communications, letting you focus on what you love about your business.
- Time-Saving: Wave goodbye to lengthy, draining phone conversations that eat into your productive hours.
- Streamlined Process: You’ll still stay fully informed without being the one directly on the line, thanks to PATLive’s efficient way of handling your calls.
- Great Service: Experience peace of mind with PATLive’s dependable coverage, knowing your land flipping education venture always stays connected with your audience.
Cons with PATLive’s
- Unpredictable costs: Your expenses could spiral if your campaign’s success leads to a surplus of inbound calls. This is something to plan for – ideally, if you are receiving a lot of calls, it means you are also getting deals!
- Finite Talk Time: Each plan offers limited minutes, so a sudden upsurge in responses might leave you paying more than planned.
- Occasional Off-Call: Occasionally, an operator will have an off-call. This is to be expected – not every phone call is going to be perfect, and perfection is not the goal.
PATLive Review – In Conclusion
After handling thousands of calls with PATLive, we can confidently endorse their service as a top-tier solution for any business looking to enhance its call management.
The advantages of having a service that operates 24/7, staffed with professional agents who communicate with an American accent, are invaluable.
With PATLive, you’re assured that no call will go unanswered, ensuring you never miss an opportunity to connect with your clients.
While there may be the occasional off-call or a price increase during spikes in call volume, these cons are minimal when weighed against the substantial benefits.
Our extensive experience with PATLive speaks volumes, and we at LandVerse highly recommend their services for seamless, efficient call handling that can elevate your business.
Thank you for reading our extensive PATLive review.
